Scott Support for Garmont Boots?

[Hindfoot]

Recently I read that Scott has been denying any customer support or warranty for Garmont boots, though they have acquired Garmont. Anyone have any experience with this either way?

[Dostie]

Recently I read that Scott has been denying any customer support or warranty for Garmont boots, though they have acquired Garmont.

That isn't exactly true, and may be why there is no customer support. Scott did not acquire Garmont, they acquired Garmont's ski boot assets, meaning the IP rights on the designs, and the molds, but none of the associated liabilities of taking over the company.

No experience in dealing with Scott for a Garmont product warranty. I wouldn't expect much in that situation.

[steven hatcher]

Is the 3-buckle Voodoo the only 75mm boot in production? Plans for more models?

[chamonix]

No experience in dealing with Scott for a Garmont product warranty. I wouldn't expect much in that situation.

Sad news, I had dealt with Garmont support, when they were in Burlington, VT and they were very helpful. I quickly got small parts/liners for my Ener-G, Radiums and Prophet ski boots.

[James]

I am sure there were more then a few companies who have a reputation for building crap and then walking away from any customer service. Scott, Hanson and the The Ski were a couple of companies from the 70's that burned me when I really could not afford it. Sadly two of them are still around in some form and both involve Scott. Personally I think the words caveat emptor stick in my mind if you buy anything from Scott.

[montuckykid]

I have a pair of Garmont voodoos in need of a new buckle - I broke the buckle and the boots are several years old, so this is not a warranty issue. I called Scott and the guy told me they had the buckles, but I'd need to get them through a local ski shop rather than directly from Scott. The guys says that Scott wants a retailer to ensure that the buckle is correctly installed. I guess you need a technician to tighten a screw?

The shop I bought the Garmont boots from is not a Scott dealer, so I am dealing with the goggle and t-shirt shop at the local ski area. So then I go to the retail shop and the lady there says she'll look into it. She left me a message today saying she can't find the buckles. Getting the run-around thus far!

[Matt J]

Sucks to get stuck in the middle of a corporate buy out. I'd say go with the polite but persistent model. It's hard to ignore someone who's being really nice.

[paulzo]

I contacted them about getting a tongue for an Excursion. They responded quickly but didn't have a tongue available. So they are providing some customer service.

[Gunks Ray]

Has anybody actually seen a "Scott" branded Garmont boot in a store yet?

[Rodbelan]

Hey Gunks... tried to send you a pm... Did you check your inbox? Take care. Sorry for the disruption.

[Telerodder]

I asked my local Scott dealer here about the rebranded stuff and they showed me the same lame stuff I got of the net. They tried to get some of the voodoo boots for me to try but I think they got brushed off because they never got back to me. I ended up getting some NOS kenia's and love them. Hope I don't ever need to buy parts for them, looks like Garmont as we knew it is done unless Scott is going to release some of the other models next year.

[Shredgar]

Got a pair of Scott Cosmos AT boots on the recommendation of my local shop, Wasatch Touring, for my high volume feet. It's the updated Megaride w/grilamid shell. Dwight, one of the shop owners, got them & says he likes them a lot. I agree, ten days in: Fit well + ski well + walk well + warm on cold days + more power than my old Scarpa Matrix + 6.5lbs/pair = I'm very happy.